Point blank problems during frost updating
Had the car towed to Hendrick Dodge and few days later I get a phone call and said the temperature hose has a leak.
And they repaired it, however after they took it for a test drive the head gasket blew.
Now mind you I'm still under Chrysler warranty and the head gasket/engine is covered. Wrong, I was told they could not fix my head gasket unless they torn the engine down to look for other issues and I was responsible for the cost of that tear down, so I asked, "If you know what the problem is (head gasket) why can't you just repair it." Evidently Chrysler warranty won't let them unless they earn the engine down to look for the problem that caused the head gasket to blow.
I had the car towed to another dealership Lake Norman Chrysler and they tell me because the temperature hose caused the engine to overheat the work is not covered under my warranty and I should just get a new engine. I was told not to tear the engine down because it was more likely than not that I need a new engine that I will have to pay for (00).
Upon getting out of the car, I have also noticed that the dash lights will go off and on continually which I feel is also a problem.
Yet no explanation from the dealer or anyone as to why this is happening also. I recently returned my 2012 Dodge Journey due to the fact that upon inspection after two years of owning, they discovered it has frame damage!
I purchased my 2015 Dodge Journey SXT in 2015 with 16,000 miles on it. I had to have the radiator fan replaced, 3 motor mounts, computer replaced, front struts replaced, battery replaced and more. I will to be disputing the voluntary repossession as they stated will stay on my credit report for 7 to 10 years!
Thankfully I had an extended warranty because the car took about a month to repair. If this is the way this company does business, then I advise the buyer beware!
And this is only one of the issues I am having with the car. I am very disappointed with my purchase hence my returning of the vehicle!These dealerships are worse than the raggedy Dodge Journey.Fast forward to speaking to Chrysler customer care, suggested that I have the car towed from Lake Norman BACK o Rick Hendrick Dodge and the ONLY way I can get my head gasket fixed is to let them do a tear down and if they pin point the issue that caused the head gasket to blow they will fix it IF it's an issue that's under warranty.Want to know more about Consumer Affairs accredited brands? They come on and go off and my cruise control works when it wants to and I get really bad gas mileage and I use my car for security work so besides driving 16 miles five days a week I'm using a lot of gas doing patrols as well.
I don't know if a tune up or oil change will help and since I'm still paying on it I can t trade it in. Oil cooler, rear differential and numerous sensors.But the temp hose is not under warranty, Told a tear down by Lake Norman would be 00-00.